Terms of Service
Effective Date: September 1, 2025
1. Services Provided
1.1 Nature of Services
The Lancer Method provides consulting, strategic planning, execution support, and related professional services to individuals and businesses. Unless expressly stated in a signed engagement agreement, Services are provided on a professional, best-efforts basis. We do not guarantee specific outcomes or results.
1.2 Exclusions
Our Services do not constitute legal, tax, financial, investment, medical, or other licensed professional advice. You are solely responsible for obtaining such advice as needed.
2. Client Responsibilities
2.1 Information & Cooperation
You agree to provide accurate and complete information and to timely supply any materials, approvals, or feedback reasonably required for us to perform the Services.
2.2 Decision-Making
You remain solely responsible for business decisions you make based on our advice, deliverables, or recommendations.
2.3 Conduct
You agree not to misuse the Website or Services, and not to engage in unlawful, abusive, or fraudulent conduct in connection with the Services.
3. Fees, Invoicing, and Payments
3.1 Invoices
Unless otherwise agreed in writing, all fees are invoiced by the Company and are due upon receipt.
3.2 Payment Methods
Payments are accepted via Venmo, Zelle, or other methods explicitly approved in writing by the Company.
3.3 Refunds & Cancellations
ALL FEES ARE NON-REFUNDABLE unless expressly agreed otherwise in a signed writing.
3.4 Late Payments
We reserve the right to suspend or terminate Services for late or unpaid invoices. Reasonable late fees or interest may apply as permitted by law.
3.5 Chargebacks
You agree not to initiate chargebacks through your payment provider without first attempting to resolve the matter directly with us. Unwarranted chargebacks constitute breach of these Terms.
4. Intellectual Property
4.1 Company IP
All methodologies, frameworks, templates, know-how, pre-existing materials, and Website content are and remain the exclusive intellectual property of the Company.
4.2 Client Materials
You represent that you have the rights to all content and materials you provide to us and grant us a non-exclusive license to use them solely to perform the Services.
4.3 Deliverables
Upon full payment, you receive a limited, non-exclusive, non-transferable license to use final deliverables for your internal business purposes. Deliverables may not be resold, sublicensed, or published without our prior written consent.
5. Confidentiality
5.1 Mutual Obligations
Both parties agree to maintain the confidentiality of non-public business, financial, or technical information disclosed during the engagement.
5.2 Exclusions
Confidentiality does not apply to information that is public, independently developed, or obtained without duty of confidentiality.
6. Disclaimers
6.1 No Guarantees
While we aim to provide strategic clarity and execution support, we do not guarantee financial performance, investor funding, or business outcomes.
6.2 Third-Party Vendors
We may recommend or coordinate with third-party vendors, but we are not responsible for their actions, omissions, or services.
6.3 Website Use
The Website and Services are provided “as is” and “as available,” without warranties of any kind, express or implied.
7. Limitation of Liability
To the fullest extent permitted by law: (a) we are not liable for indirect, incidental, special, consequential, or punitive damages; and (b) our total liability for any claim will not exceed the fees paid by you for the specific Services giving rise to the claim.
8. Indemnification
You agree to indemnify, defend, and hold harmless The Lancer Method, its affiliates, and its personnel from and against any claims, damages, liabilities, costs, or expenses (including reasonable attorneys’ fees) arising from: (a) your misuse of the Services or Website; (b) your violation of these Terms; or (c) your use of deliverables or recommendations in a manner not contemplated by these Terms.
9. Termination
9.1 By Company
We may suspend or terminate Services for nonpayment, breach of these Terms, or conduct that interferes with our ability to deliver Services.
9.2 By Client
You may terminate Services at any time by written notice; however, you remain responsible for all fees due and payable, including non-refundable fees.
9.3 Survival
Sections relating to Fees, IP, Confidentiality, Disclaimers, Limitation of Liability, Indemnification, and Dispute Resolution will survive termination.
10. Dispute Resolution
10.1 Informal Resolution
Parties will attempt good-faith resolution of disputes before escalation.
10.2 Binding Arbitration
Any dispute not resolved informally shall be settled by binding arbitration administered by JAMS in New York, NY, under its Streamlined Rules.
10.3 Class Action Waiver
Disputes will be resolved on an individual basis only. Class, collective, or representative actions are not permitted.
10.4 Injunctive Relief
Either party may seek injunctive relief in court to protect intellectual property or confidential information.
11. Governing Law
These Terms shall be governed by and construed under the laws of the State of New York, without regard to conflict of law principles.
12. Miscellaneous
12.1 Independent Contractor
We act as an independent contractor, not an employee, partner, or joint venturer.
12.2 Assignment
You may not assign these Terms without our written consent. We may assign in connection with reorganization or sale.
12.3 Entire Agreement
These Terms, together with any signed engagement letter, represent the entire agreement between the parties.
12.4 Severability
If any part of these Terms is found invalid, the remainder shall continue in effect.
12.5 Waiver
Failure to enforce any provision shall not constitute a waiver.
13. Contact
The Lancer Method
Email: dena@thelancermethod.com